Print file problem map

Find the print file problem that matches your workflow

Start from your role, print business type, file source, current handling method, or the result you need. Each path points to a small check, template, or decision page.

Check an image Calculate shop cost

Print shop ownerProblem files are becoming a labor, margin, delay, or complaint risk.Estimate hidden file handling cost Prepress operatorYou need to judge whether customer artwork can move into production.Check image resolution Order takerYou need a clear way to explain file issues before the order stalls.Set file submission rules DesignerYou need to know whether a file will be accepted by a print shop.Calculate print size Customer submitting filesYou need a simple answer before uploading artwork to a shop.Check if the image is high resolution

Business type

The same file issue changes by product and shop type

A low-resolution logo in a business card, label, storefront sign, and banner creates different production risk. Use business type to narrow the judgment before choosing a fix.

Digital print shop

Sign shop

Large-format printing

Packaging

Label printing

Business cards

Flyers and posters

T-shirt and merchandise printing

File source

Start with where the file came from

Canva exportAI-generated imageJPG or PNGPDFScreenshotLogo fileWord or PowerPointPhone photo

File issue

Then identify the production risk

Low resolutionThe image looks fine on screen but may be too small for the final print size.Missing bleedArtwork stops at the trim edge and may leave white edges after cutting.RGB or color shiftScreen colors may change when prepared for CMYK print production.Wrong print sizeThe page, image, or export does not match the ordered product size.Not print-ready PDFFonts, bleed, resolution, size, or color still need a production check.Canva file riskThe export may preserve page size while placed images remain too small.

Workflow stage

Locate where the file blocks the order

Before quote

The shop needs to know whether file repair should affect price or timeline.

After order

The customer has committed, but the file may block proofing or production.

Before proof

The team needs a visible issue summary before asking for approval.

Before production

The file must be accepted, fixed, sent back, or confirmed with risk.

After complaint

The shop needs evidence of file quality, approval, and customer confirmation.

Current handling

Compare what you do now with the pressure left behind

Fix it for free

Hidden labor grows when small fixes repeat across many orders.

Charge a file handling fee

The fee needs a clear explanation and visible reason.

Send it back

Production waits while the customer tries to understand the issue.

Ask for a new export

Customers may not know which setting or source file matters.

Outsource redraw

Cost becomes clearer, but waiting time and intent confirmation remain.

Print after approval

The approval record must make the risk understandable.

Desired outcome

Choose the result that would make the workflow easier

Judge file risk faster

Reduce customer back-and-forth

Explain file issues clearly

Protect margin with fair fees

Avoid reprints and complaints

Keep orders moving

Train staff on one file standard

Turn repeated issues into automation signals

Example matches

Turn a broad file problem into a next action

Many orders need small file fixes

Labor cost is hidden in low-margin jobs

Calculate monthly prepress rework cost

Customer sends a low-resolution PNG

Production needs a fast accept, reject, or risk decision

Run image resolution and print size checks

Customer does not understand bleed or resolution

Every explanation creates another message loop

Use a customer file submission checklist

Canva export may not be print-ready

The file could be rejected after handoff

Check Canva image resolution and PDF readiness